Return Policy

Palmetto Clothing and Embroidery would like for you to be entirely satisfied with your purchase. We will gladly accept a return or exchange of items that are in new condition with original tags. Return items cannot be washed, worn or altered. Please note that we are unable to accept returns of items purchased from third-party retailers.

 

Full-Price Merchandise must be returned within 60 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment.

 

Holiday Policy Extension: Due to potential shipping delays from carriers, Palmetto Clothing and Embroidery will extend its Return Policy during the holiday shopping period. Full-Price Merchandise purchased between November 1 and December 25 must be returned within 90 days of the order date to receive a refund or exchange. We want you to shop with confidence while allowing gift recipients the proper time to return or exchange items if needed.

 

Sale-Price Merchandise is RETURN ONLY and must be returned within 30 days of the order date to receive a refund. The refund will be applied to the original method of payment.

 

Exchangeability: You may exchange a full-priced item for the same item/style number in a different color and/or size only. Your exchange order will be processed as soon as your return package has been dropped off with the return carrier and scanned into their network. Please Note: If you need your exchange item expedited or need a different item/style number please process a return and place a new order. Exchange orders cannot be edited once submitted.

 

Custom embroidered items are not eligible for return or exchange.

 

Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.

 

Gifts With Purchase cannot be returned, refunded, exchanged or redeemed for cash.

 

Return Postage: We provide a complimentary return shipping label for returns made within the 60 day window for regular price merchandise and 30 days for sale items. If an exception is made for a return outside the return window, the responsibility of the return shipping will be that of the customer.